We endeavour to provide excellent service at all times, however we recognise that sometimes things do go wrong. In some cases your insurance advisor will be able to resolve the problem and you should contact them directly in the first instance.
If you make a complaint, it will not affect your right to take legal action against us.
If this does not settle the matter, you should contact us at the following:
The Customer Complaints Team
Ocaso SA
Correspondence address: Spaces Mappin House, 4 Winsley Street,
London W1W 8HF
Telephone: 020 3695 1010
Email: customer.complaints@ocaso.co.uk
If we still cannot resolve your complaint with us, you may be entitled to refer it to the:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR