If you make a complaint, it will not affect your right to take legal action against us.

If this does not settle the matter, you should contact us at the following:

The Customer Complaints Team

Ocaso SA UK Branch

Spaces Mappin House, 4 Winsley Street,

London W1W 8HF

Telephone: 020 3499 0183


If we still cannot resolve your complaint with us, you may be entitled to refer it to the:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR