If you make a complaint, it will not affect your right to take legal action against us.

If this does not settle the matter, you should contact us at the following:

The Customer Complaints Team

Ocaso SA UK Branch

3rd Floor,12 Appold Street,

London EC2A 2AW

Telephone: 0207 377 6465


If we still cannot resolve your complaint with us, you may be entitled to refer it to the:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR